Privacy policy

Rooted Coast Design LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.rootedcoastdesign.com or contact us about our services.

1. Information We Collect

We may collect the following types of information:

• Contact information, your name, email address, phone number, and business name when you fill out our contact or quote request form.
• Payment information, when you purchase services, payment is processed securely through Stripe. We do not store your credit card or banking information on our servers.
• Business information, details about your business, website goals, and project needs that you share with us during the intake and build process.
• Usage data, standard web analytics data such as pages visited, time on site, referring URLs, browser type, and device type, collected via tools like Google Analytics.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and deliver the services you've requested
• Process payments and send receipts
• Communicate project updates, timelines, and deliverables
• Improve our website and service offerings
• Send occasional follow-up emails (you may opt out at any time)
• Comply with legal obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers, trusted third parties who help us operate our business, such as Stripe (payment processing), Google Workspace (email), and hosting providers. These parties are bound to keep your information confidential.
• Legal requirements, if required by law or in response to valid legal process.
• Business transfers, in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking

Our website uses a small number of measurement tools so we can see how the site is used:

• Google Analytics, which uses cookies to count visits and show us which pages are viewed.
• Vercel Web Analytics, from our website host, which counts page views without using cookies.

These tools receive technical details such as the page you viewed, your browser and device type, and your approximate location based on your IP address.

You can control cookies through your browser settings, and opt out of Google Analytics with Google's opt-out browser add-on. Disabling cookies may affect some functionality of the site.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Project-related records are typically retained for a minimum of three years after project completion.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@rootedcoastdesign.com.

7. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

10. The Website Assistant and Requests

Our website includes an AI assistant called MöR. What you type to it is sent to Anthropic, the company whose AI model writes the replies, so that it can answer. Conversations with the assistant are saved in our website's storage for up to 90 days so we can review and improve its answers, and are then deleted. Please do not share passwords, payment card numbers or other sensitive information in the chat.

When you send a request, through the assistant or through the quote form, the details you provide (and, for a request sent through the assistant, that conversation) are emailed to us and saved so we can reply and prepare a quote. Our email is sent through Resend, and our website and its storage are hosted by Vercel.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact

If you have any questions about this Privacy Policy, please contact us at:

Rooted Coast Design LLC
Bandon, Oregon
hello@rootedcoastdesign.com