These Terms of Service ("Terms") govern your use of the Rooted Coast Design website and any services provided by Rooted Coast Design LLC ("we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.
1. Services
Rooted Coast Design provides website design and development, custom software and web application development, and ongoing care plan services for small businesses. Under the name Rooted Coast Tech it also provides custom computer builds, computer repair, upgrades and technical support for homes and businesses. The specific scope, deliverables, timeline, and pricing for any project will be agreed upon prior to or at the time of purchase.
2. Payment Terms
- Website packages. The Standard website requires a 50% deposit at the time of checkout to begin work, with the remaining 50% balance due prior to your site going live. The Starter one-page website and the Reskin are paid in full at checkout.
- Custom websites are quoted individually before any payment is taken. Unless otherwise agreed in writing, a 50% deposit is due to begin work, with the remaining 50% balance due prior to your site going live.
- SEO audit. The SEO audit is $249, paid in full at checkout. The fee is credited in full against the price of a new website if you order that website within 30 days of the audit being delivered to you. After 30 days the credit expires.
- Other one-time services are charged in full at checkout.
- Smaller software projects typically range from $1,000 to $5,000 and are quoted individually before any work begins. Payment terms are stated in the quote.
- Discovery and scoping. Larger custom software builds begin with the discovery and scoping service, which is $599, payable in full at booking. It comprises a 90 minute working session followed by a written specification document, delivered within 5 business days of that session, which is yours to keep regardless of whether you proceed. The $599 fee is credited in full against the price of a custom software build if you commission that build within 60 days of the specification being delivered to you. After 60 days the credit expires, though the specification remains yours. The fee is otherwise non-refundable once the specification has been delivered.
- Larger custom software builds are quoted individually based on scope. Unless otherwise agreed in writing, payment is made in three installments: 40% to begin work, 30% on delivery of the working build for your review, and 30% before launch and handover. The review invoice is due when we deliver the working build. Please send feedback within 30 days of delivery. If we are still waiting for feedback, we will email you a reminder and give you at least 7 calendar days from that email to respond. If we still have no feedback after both periods have passed, the remaining balance becomes due, and we will schedule the remaining work for our next available opening once we receive your feedback. Final payment is due before launch, and we transfer the source code, repositories, credentials, and other deliverables once the final invoice is paid. Any discovery and scoping credit is applied to the first installment.
- Rooted Coast Tech. A diagnostic is $75 when you bring the computer to us and $100 when we come to your home or business. Custom builds, repairs, upgrades and support are quoted for your job before any work starts. If you go ahead with the repair, the diagnostic fee is deducted from the bill.
- Monthly Care Plans are billed on a recurring monthly basis and may be cancelled at any time with 30 days' written notice.
- All payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees.
- Prices are listed in U.S. dollars and are subject to change. Existing project agreements are honored at the rates agreed upon at time of purchase.
3. Project Timeline & Client Responsibilities
The Starter website is designed to be live within 3 to 5 business days, and the Standard website and the Reskin within 5 business days, of our receiving your completed intake and content, with launch following your approval of the preview. Custom website builds take from 5 business days up to about three weeks depending on scope, and custom software builds are quoted with their own schedule. Timely completion depends on your prompt delivery of required content, assets, feedback, and approvals. Delays caused by late client responses may extend the timeline, and we are not responsible for delays arising from client inaction.
You agree to provide accurate content and to ensure that any materials you supply (text, images, logos, etc.) do not infringe on any third-party intellectual property rights.
4. Revisions
Each website package includes a specified number of revision rounds as described on our Websites page. Additional revision rounds may be purchased for $149 each. Revisions are defined as changes within the agreed-upon project scope; requests that substantially alter the original scope may be treated as new work and quoted accordingly.
5. Ownership & Intellectual Property
- Upon receipt of final payment, you own the content and custom design of your completed website.
- We retain the right to display your completed project in our portfolio and marketing materials unless you request otherwise in writing.
- Any stock photography, fonts, plugins, or third-party assets incorporated into your site are subject to their respective licenses. We will use commercially licensed assets appropriate for your project.
- We retain ownership of any proprietary tools, frameworks, or code we develop independently of your project.
6. Care Plans
Monthly Care Plans are month-to-month subscriptions. Either party may cancel with 30 days' written notice. Upon cancellation, we will ensure a smooth transition of your site and hosting credentials. Care Plan fees are non-refundable for the current billing month.
Prepaid Care Plans (6-month and annual) are one-time payments covering a fixed term at a discounted rate. They do not renew automatically: coverage simply ends at the end of the prepaid term unless renewed. Prepaid terms are non-refundable once the term has begun.
7. Previously Ordered Logo and Print Work
This section applies to logo and print work agreed to before those services were retired.
- Proofs and approval. Nothing goes to print until you approve a proof in writing. Once approved, the design is considered final and the order is placed with our print partner.
- Shipping. Printed goods ship to the address you provide, typically arriving about a week after proof approval. Please verify your shipping address carefully; we are not responsible for delays or losses caused by carriers or incorrect addresses.
- Refunds on printed goods. Because printed products are custom-made, they cannot be refunded once printing has begun. If your order arrives damaged or with a printing defect, contact us within 14 days of delivery and we will reprint or refund it.
- Design work for the logo and print items is earned upon delivery of proofs and is non-refundable after proofs have been delivered.
8. Rooted Coast Tech Repairs and Custom PC Builds
- Diagnosis and quotes. A diagnostic fee applies as set out in Section 2. After the diagnostic you receive a quote for your job. No repair, upgrade or build work begins until you approve the quote, and we will not exceed an approved quote without your agreement. If you decide not to go ahead, only the diagnostic fee is due.
- Your data. You are responsible for backing up your files, software and settings before any service. Repairs, upgrades, operating system reinstalls and hardware faults can cause data loss, and we are not liable for lost or corrupted data, software or settings. If you would like your data backed up or moved as part of the job, tell us before work begins and it will be included in the quote. Data recovery from a failed drive is never guaranteed.
- Privacy on your computer. We open files and accounts on your computer only as far as the job requires. We do not copy or keep your personal data once the job is complete, unless you ask us to hold a backup for you.
- Parts. Parts are priced in your quote at the time it is given, and part prices can change if a quote is not accepted promptly. Payment for parts may be required before they are ordered. Parts ordered specially for your job may not be returnable once ordered. New parts carry their manufacturer's warranty, which we will help you claim against where we can. Parts you supply yourself are fitted at your own risk.
- Custom PC builds. Each build is quoted individually for its parts and labor. Component availability and pricing can change before an order is placed, in which case we will confirm any difference with you first. Components are covered by their manufacturers' warranties.
- What a repair can and cannot do. Some faults cannot be repaired, or cannot be repaired at a sensible cost, and we will tell you when that is the case. Older or damaged equipment may have other faults that only appear during or after service, and we are not responsible for failures unrelated to the work we carried out.
- Software and licenses. We install only properly licensed software. You are responsible for providing license keys, installation media and account access for software you want installed or reinstalled.
- On-site visits. For work at your home or business, an adult authorized to approve the work must be present, and you agree to provide safe access to the equipment.
Labor warranty. Repair and upgrade labor is covered for 30 days after we return your equipment. Custom PC assembly labor is covered for 90 days after you receive the completed PC. If you report a fault caused by our work within the applicable warranty period, we will correct it at no charge. Parts are subject to any applicable manufacturer warranties. The labor warranty does not cover software problems, viruses or malware, accidental or liquid damage, or faults unrelated to the work we carried out.
Collection and payment. Payment is due when work is complete and before we return your equipment. Please collect it within 30 days after we notify you that it is ready. Where Oregon law gives us a possessory lien under ORS 87.152, the lien applies to the specific equipment we serviced and still hold, and we may keep that equipment until the charges covered by the lien are paid. We may enforce a valid lien through a sale only after complying with Oregon law, including applicable waiting periods, notices, and sale procedures.
9. Refund Policy
If you cancel a website or custom software project, we will estimate the value of the work completed based on the agreed scope and project price, explain that estimate to you, and refund any amount you paid above that value. This applies to deposits and payments made in full. For example, if you paid in full and we completed about half of the agreed work, we will refund about half of the project price. If we have not started work, we will refund your project payments in full.
The separate refund terms for discovery and scoping, Care Plans, and print work still apply. If we are unable to deliver the agreed-upon work due to circumstances on our end, we will provide a full refund of amounts paid.
10. Limitation of Liability
To the fullest extent permitted by law, Rooted Coast Design LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability for any claim arising out of these Terms shall not exceed the total amount you paid us in the 12 months preceding the claim.
11. Disclaimer of Warranties
The labor warranty in Section 8 and any other express warranty we give you in writing apply according to their terms. Subject to those warranties and any rights that cannot be waived under applicable law, our services and website are provided "as is" and "as available," without other express or implied warranties, including implied warranties of merchantability and fitness for a particular purpose. We do not guarantee uninterrupted availability or specific results from SEO or marketing efforts.
12. Governing Law
These Terms are governed by the laws of the State of Oregon, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Coos County, Oregon.
13. Changes to These Terms
We reserve the right to update these Terms at any time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.
14. Contact
If you have questions about these Terms, please contact us at:
Rooted Coast Design LLC
Bandon, Oregon
hello@rootedcoastdesign.com