These Terms of Service ("Terms") govern your use of the Rooted Coast Design website and any services provided by Rooted Coast Design LLC ("we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Services

Rooted Coast Design provides website design and development, custom software and web application development, branding and print products (logos, business cards, and stickers), and ongoing care plan services for small businesses. The specific scope, deliverables, timeline, and pricing for any project will be agreed upon prior to or at the time of purchase.

2. Payment Terms

• Most website packages require a 50% deposit at the time of checkout to begin work, with the remaining 50% balance due prior to your site going live. The Starter one-page package and the Reskin are paid in full at checkout.
• Add-ons and one-time services are charged in full at checkout.
• Discovery and scoping. The discovery and scoping service is $599, payable in full at booking. It comprises a 90 minute working session followed by a written specification document, delivered within 5 business days of that session, which is yours to keep regardless of whether you proceed. The $599 fee is credited in full against the price of a custom software build if you commission that build within 60 days of the specification being delivered to you. After 60 days the credit expires, though the specification remains yours. The fee is otherwise non-refundable once the specification has been delivered.
• Custom software builds start at $5,000 and are quoted individually based on scope. Unless otherwise agreed in writing, payment is made in three instalments: 40% to begin work, 30% on delivery of the working build for your review, and 30% before launch and handover. Each instalment is invoiced on delivery of that stage by us, not on your approval of it. If a build delivered for review is not returned with feedback within 30 days, the remaining balance becomes due and the project is scheduled for completion at the next available slot. Final payment is due before launch: source code, repositories, credentials and other deliverables transfer to you once the final invoice is settled. Where a paid discovery and scoping fee is credited, it is applied against the first instalment.
• Monthly Care Plans are billed on a recurring monthly basis and may be cancelled at any time with 30 days' written notice.
• All payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees.
• Prices are listed in U.S. dollars and are subject to change. Existing project agreements are honored at the rates agreed upon at time of purchase.

3. Project Timeline & Client Responsibilities

Our standard website packages are designed to deliver a complete site preview within 5 business days of our receiving your completed intake and content, with launch following your approval of the preview. Custom website builds run approximately two to four weeks depending on scope, and custom software builds are quoted with their own schedule during discovery. Timely completion depends on your prompt delivery of required content, assets, feedback, and approvals. Delays caused by late client responses may extend the timeline, and we are not responsible for delays arising from client inaction.

You agree to provide accurate content and to ensure that any materials you supply (text, images, logos, etc.) do not infringe on any third-party intellectual property rights.

4. Revisions

Each website package includes a specified number of revision rounds as described on our Services page. Additional revision rounds may be purchased for $149 each. Revisions are defined as changes within the agreed-upon project scope; requests that substantially alter the original scope may be treated as new work and quoted accordingly.

5. Ownership & Intellectual Property

• Upon receipt of final payment, you own the content and custom design of your completed website.
• We retain the right to display your completed project in our portfolio and marketing materials unless you request otherwise in writing.
• Any stock photography, fonts, plugins, or third-party assets incorporated into your site are subject to their respective licenses. We will use commercially licensed assets appropriate for your project.
• We retain ownership of any proprietary tools, frameworks, or code we develop independently of your project.

6. Care Plans

Monthly Care Plans are month-to-month subscriptions. Either party may cancel with 30 days' written notice. Upon cancellation, we will ensure a smooth transition of your site and hosting credentials. Care Plan fees are non-refundable for the current billing month.

Prepaid Care Plans (6-month and annual) are one-time payments covering a fixed term at a discounted rate. They do not renew automatically: coverage simply ends at the end of the prepaid term unless renewed. Prepaid terms are non-refundable once the term has begun.

7. Print Products & Shipping

• Proofs and approval. Print orders (logos, business cards, and stickers) include design proofs delivered within 2–3 business days. Nothing goes to print until you approve a proof in writing. Once approved, the design is considered final and the order is placed with our print partner.
• Shipping. Printed goods ship to the address you provide at checkout, typically arriving about a week after proof approval. Please verify your shipping address carefully; we are not responsible for delays or losses caused by carriers or incorrect addresses.
• Refunds on printed goods. Because printed products are custom-made, they cannot be refunded once printing has begun. If your order arrives damaged or with a printing defect, contact us within 14 days of delivery and we will reprint or refund it.
• Design fees for print work are earned upon delivery of proofs and are non-refundable after proofs have been delivered.

8. Refund Policy

Due to the custom nature of our work, deposits are non-refundable once project work has begun. If you cancel before work begins, your deposit may be refunded at our discretion. If we are unable to deliver the agreed-upon work due to circumstances on our end, we will provide a full refund of amounts paid.

9. Limitation of Liability

To the fullest extent permitted by law, Rooted Coast Design LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability for any claim arising out of these Terms shall not exceed the total amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

Our services are provided "as is" and "as available." We make no warranties, express or implied, regarding merchantability, fitness for a particular purpose, or uninterrupted availability. We do not guarantee specific results from SEO or marketing efforts.

11. Governing Law

These Terms are governed by the laws of the State of Oregon, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Coos County, Oregon.

12. Changes to These Terms

We reserve the right to update these Terms at any time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

13. Contact

If you have questions about these Terms, please contact us at:

Rooted Coast Design LLC
Bandon, Oregon
hello@rootedcoastdesign.com